Questions, answered straight.
What Frostline does for septic, excavation, and well and pump companies, what Percy does for homeowners, and what each costs.
About Frostline
What is Frostline?
The CRM for septic, excavation, and well and pump companies: leads, estimates with a price check, scheduling, service plans, invoices and payments, from the first call to the final payment.
We do septic and wells. Do we need two systems?
No. Tick every trade you do at setup. Each one adds its own price book and kinds of job, and it all runs in one Frostline.
What is Percy?
Our free app for homeowners. It keeps their septic and well details in one place, shows what's due next, reminds them on their phone before pumping or a water test is due, answers questions about their system, sends projects to a Frostline company near them, and lets them follow the jobs a company shares.
Can I try it first?
Yes. Every plan starts with a 1-week free trial. Cancel before it ends and you pay nothing. Or send us a message for a guided tour.
Pricing
How much does it cost?
Professional is $99 a month or $990 a year for 1 user. Enterprise is $249 a month or $2,490 a year for up to 10 users, plus $250 setup. Enterprise Plus is $449 a month or $4,490 a year for unlimited users, with no 1% fee on online payments, plus $500 setup. Setup is waived on annual plans, and every plan starts with a 1-week free trial. Percy is free for homeowners.
Do you charge per truck?
No. Run as many trucks, rigs and machines as you have. You pay for users, the people who estimate, bill and run the office. Crew logins are free on every plan: the phone app with today's jobs, the schedule, daily logs, photos and service visits.
Is there a fee on online payments?
Professional and Enterprise pay a 1% Frostline fee on online invoice payments, on top of Stripe's standard rate. Enterprise Plus pays no Frostline fee.
Can I cancel?
Yes, any time, on every plan. Monthly plans stop at the end of that month. Yearly plans are paid up front, work out to 2 months free and have no setup fee; unused months aren't refunded.
Do I pay more for each trade?
No. Tick as many trades as you do. The price is the same.
Are Percy leads extra?
No. Leads from Percy and offers to homeowners near you come with every plan.
Pricing your work
Does Frostline AI set my prices?
No. The price check suggests a price from your own estimates, job costs and crew hours. Frostline AI, the assistant on every plan, explains it. You decide the price, every time.
What if I don't have past jobs in it yet?
You start with a price book for each of your trades at typical U.S. prices. The price check gets sharper as you send estimates, mark them won or lost, and log job costs.
How do I price a well when I don't know the depth?
Estimate it by the foot from an expected depth. The final invoice uses the feet you actually drilled.
Who can see my overhead and profit?
Only owners and admins. Anyone who writes estimates sees the price check on their own estimates.
Percy and new customers
How do leads from Percy work?
Set the zip codes you serve and the work you take. When a homeowner near you describes a project to Percy and sends it, it goes to one Frostline company that serves their zip code and does that work. It lands in your leads with their details and their OK to call.
What if I can't take a lead?
Pass on it, and Percy sends it to the next company.
How do offers work?
Homeowners who said yes to offers show up as homeowners near you, without their contact details. Send one an offer and they see it in Percy. Their email and phone come to you as a lead when they answer that they're interested. Each homeowner gets at most 2 offers a month from all companies, and one from you.
Your customers
Do my customers need an account?
No. They sign estimates and pay invoices from a link. If they want more, invite them to Percy: they can follow the job, see the photos and logs you share, approve change orders, pay invoices and message you.
Do my customers pay anything?
No. Percy is free for homeowners.
Setup and your data
Does it work with QuickBooks?
Yes. QuickBooks Online is built in, and every plan downloads files for QuickBooks Online and Xero. Enterprise plans include unlimited connectors to your other systems.
Can I bring my data over?
Yes. Import customers, jobs, leads and your price book from a spreadsheet or your old system's export. Rows with problems are listed so you can fix them and run it again.
Can I leave with my data?
Yes. Every plan downloads files for QuickBooks and Xero and spreadsheets from your lists. Enterprise owners and admins can also export everything as one zip.
Can you set it up for us?
Yes. We import your data, set up your branding and train your team: $250 for Enterprise and $500 for Enterprise Plus, waived on annual plans.
Is there an iPhone app?
The Frostline iPhone app is on its way to the App Store. Frostline runs in any browser on your phone, tablet or computer today. Percy runs on the web now, with its iPhone app coming.
Still have a question?
Send us a message, call (866) 464-1540 or email hello@frostlinesoftware.com. A person reads every message.